Last March, LG Display teamed up with LG CNS to develop and introduce the industry’s first ‘AI assistant’. The service helps reduce repetitive tasks and allows employees to focus on higher-value work.
Just a couple of months into its adoption, the AI assistant is already making a difference. In this article, let’s take a closer look at how the meeting environment has changed with the introduction of the AI assistant service.
Simultaneous Recognition in 4 Languages
Breaking Language Barriers with Real-Time Translation
In today’s global business world, language plays a key role in the speed and quality of communication. With customers, subsidiaries, and partners located across the globe, LG Display frequently holds video meetings in multiple languages. So, in many meetings, the use of language interpretation can lead to extended meeting durations or inadequate communication, as the content may not be effectively conveyed. However, with the AI assistant’s real-time translation feature, these conversations are becoming smoother and more efficient.
The AI Assistant can recognize and translate Korean, English, Chinese, and Vietnamese simultaneously during meetings, enabling participants to communicate across languages in real time. With support for a total of 71 languages, the service makes communication with global clients, partners, and teams more accurate and seamless than ever before.
To further improve accuracy, the AI Assistant has been trained on an internal glossary containing industry-specific technical terms, greatly reducing mistranslations and misunderstandings. Through this digital transformation, LG Display has created an environment where clear, fast, and reliable communication is possible — without the need for interpreters or additional equipment.
Faster and More Accurate with Automated Meeting Minutes
How AI Is Transforming What Happens After Meetings
Meeting minutes are essential but creating them has always been time-consuming. Now, with the help of the AI Assistant, this process has become much simpler. During video meetings, the AI automatically converts speech into text in real time, summarizes key discussion points, and sends the meeting minutes directly to participants via email.
With meeting notes delivered as soon as the meeting ends, teams can move quickly into follow-up actions and decision-making — keeping projects on track and boosting efficiency.
Smarter Features Built Into Familiar Systems
The AI Assistant That Works Seamlessly, Without the Hassle
No matter how advanced a tool is, it’s only useful if it’s easy to use. LG Display’s AI Assistant is fully integrated into existing video conferencing systems via a simple plug-in. There’s no need to install any separate apps — employees can start using it right away within the familiar system they already use.
Employees have praised the service not only for its convenience, but also for its ability to directly address real needs in their daily work.
LG Display leads DX innovation
to help you focus on important matters
With the AI Assistant now in place, LG Display expects to see an average productivity improvement of around 10% in daily tasks. The company plans to further expand the service, aiming to achieve up to a 30% increase in overall productivity over time.
By applying digital transformation not only in manufacturing and development but also in office work, LG Display is enhancing efficiency, speed, and focus across the organization. And the journey to transform the way we work is just getting started.
